Residential & Commercial Networking, AV & Automation Services

Our Process

As technology professionals we take great pride in having a standardized design-build process in place to ensure you receive a high-quality, reliable solution that matches your performance expectations.

Design
Build

Let Our Process Guide the Way

For all of our projects, we strive for the ultimate professionalism by sticking to a consistent and transparent process. This way you know exactly what to expect throughout all phases of the project and have a clear understanding of how your technology goals are brought to life.

From start, to finish, and beyond...

Whether you're a new customer interested in our solutions, or an existing customer seeking support, we would love to hear from you. Don't hesitate to call or use our contact form to reach us for any reason. Our talented staff of representatives is knowledgeable, responsive and ready to answer your questions. Our technicians are certified, experienced, and extremely passionate about every project. We take pride in building lifelong relationships with our valued customers. Contact us, we are ready to go to work for you.

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1. Discovery Process:

Your project begins with a one-on-one conversation where we learn everything about your needs and preferences so we can design a system curated just for you. We’ll take the time to learn about your lifestyle, interests and budget or space constraints. As we learn more, we’ll be able to better tailor the ideal functionality and capabilities for your system.

2. System Design:

The next step is taking the information from the initial discovery meetings to craft the design for your system according to your performance priorities and budget qualifications. This proposal gives an overhead explanation of the subsystems for each room in your Coralville or Des Moines, IA facility. It outlines the features and functionality you can expect from home and commercial lighting control, audio, video and networking. We’ll discuss it with you and integrate your feedback before moving on to the next stage.

3. Engineering:

Once we have approval on that original proposal, we’ll use cutting-edge Computer Aided Design (CAD) technology and project drawings to create in-depth documentation for our technicians to follow. These plans include the hardware models, labor requirements, low-voltage wiring, lighting load specifications, engineering schematics and rack elevations. By strictly following these plans, we ensure the final project is in line with the approved design.

4. Implementation Process:

At the job site, our staff uses the engineering documentation to lay out all necessary low-voltage wiring and device enclosures. Knowing the unique requirements for various subsystems, our technicians expertly install and test all devices to ensure they work as specified in the original documentation. How long the process takes will depend on the project scope as well as any change orders along the way. If any changes are made during this stage, they’re included in relevant as-built documentation.

5. Service & Support:

After installation, we ensure our clients enjoy a world-class service experience to keep their integrated technology running smoothly for years. How can you enjoy optimal performance from your system? Every piece of documentation is kept for future service, manufacturer warranties are guaranteed and we offer ongoing tech support. Let us craft advanced service plans for you that include 24/7 remote monitoring, network performance tests and priority response times.

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Summer Schedule - Design Centers close at noon on Fridays

Iowa City Branch is by Appointment Only
Serving Coralville/Cedar Rapids Corridor Area
1719 2nd Street
Coralville, Iowa 52241
(319) 354-7700

Davenport Quad Cities
Serving Iowa and Illinois
1120 East Kimberly Road
Davenport, Iowa 52807
(563) 386-7800

Des Moines
Serving Urbandale Area and Surrounding Cities
10850 Douglas Avenue
Urbandale, Iowa 50322
(515) 777-1267

Reference AVS is rated 4.6 out of 5 based on 125 reviews from around the Web.

2021-05-27

Cody and the Reference AV team were fantastic. We had trouble getting a WiFi signal throughout our 110+ year old house in Des Moines.

Jim C.

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2018-08-21

I told Jennifer what I wanted and she did the legwork and gave me available options.

Lorraine L.

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2016-01-07

Amazing customer service. Definitely the best in the QC area.

Bryan S.

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2019-12-06

He promptly provided suggestions that met my needs and fit my budget. He answered all of my questions, thoroughly and patiently.

Bill

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2020-11-05

Very impressed with the clean, professional and knowledgeable experience Cody and Chad gave us. Highly recommended!

Jenelle S.

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2019-10-02

Outstanding service! I feel like Reference treated us like family. They really took the time and attention to get it right!

Heather S.

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2019-10-13

Great Experience working with Cody. He had incredible knowledge of his products.

Rod P.

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2019-02-22

So appreciate the expertise and great customer service both during my audio/video set up and after care service! Thanks Reference Audio staff

Daniel M.

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2022-12-06

Fantastic experience! Design, product consultations, ordering and installation were of a white glove caliber.

Steve G.

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2018-06-28

Cody and Chad at Reference are the best. They are patient, especially since I’m illiterate when it comes to technology, and very helpful.

Carla Cardamon W.

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2020-12-02

Excellent service in both sales and installation. Highly recommend!

Jeremy I.

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2020-12-01

As always Reference and their great staff came through again.

Bill S.

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2020-07-14

They were very prompt and communicative. Cody was great to work with and the tech that installed the equipment was really good too.

Debbie Z.

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2020-06-27

The salesperson did a great job assessing our needs and providing alternative solutions. He also wore a mask whenever interacting with us.

Don T.

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2020-06-20

Excellent service and thoughtful planning. Very Glad to have a company like Reference to do the technical work. RBW

Bob W.

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2018-10-17

Excellent, personalized customer service. Listened to what I was looking for an help me find the perfect speaker for my needs.

Gordon A.

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2023-02-10

Most recently, Reference Audio’s security installation exceeded my expectations from the beginning to the end of the project.

Thomas S.

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2018-08-23

All of the employees are knowledgeable and friendly. The personal attention you receive is excellent.

Kim F.

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2018-11-20

The best customer service I’ve experienced in a long while. I am so impressed, I’m having them install an updated burglar system.

RuthAnn C.

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2023-03-01

Good work deserves recommendation i must confess that surely Mrs. Victoria is a skilled professional Forex trader and the best among all, as her clients all said, I saw so many positive reviews about her and she managed my account after I Invested $1000 i got a successful withdrawal of $9,500 within few days of my investment, It always seems impossible until it’s done, to my greatest surprise no extra charge was paid for my withdrawal.

Stella L.

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